DriveMVAccount assistance
Trouble signing in, updating your details, or recovering access to your DriveMV account. Tell us the email address on your account so we can find it. Never send us your password.
Contact DriveMV support
DriveMV support is provided by the Driver Support Club team. Send your question through the Driver Support Club contact page and mention DriveMV in your message.
How can we help?
Pick the topic closest to your question. Every request goes to the same support team.
Subscription questions
Billing for subscriptions bought in the iOS app is handled by Apple. To change or cancel, use your Apple ID subscription settings (steps below). For anything else about your plan, contact us.
App troubleshooting
- Make sure you have the latest version of DriveMV from the App Store.
- Close the app fully and reopen it.
- Check your internet connection.
- Restart your iPhone if the problem continues.
Membership questions
Questions about what DriveMV Membership includes, how member features work, or whether membership is right for your situation. See the membership overview.
Case-support questions
Ask about Driver Support Club's optional human-support service for eligible members, including eligibility and what kind of help is available. This service is administrative and educational; it is not legal representation.
Privacy requests
Request access to, correction of, or deletion of your personal information, or ask how we handle your data. Read the DriveMV Privacy Policy for details, including account and data deletion.
Technical issues
Something not loading, a feature behaving unexpectedly, or an error message? Tell us what you were doing, what you expected, and what happened instead. A screenshot helps.
Managing your Apple subscription
If you subscribed through the DriveMV iOS app, your subscription is billed by Apple and managed through your Apple ID. DriveMV cannot cancel or change an App Store subscription for you.
- Open the Settings app on your iPhone.
- Tap your name, then tap Subscriptions.
- Tap DriveMV.
- Choose a different option, or tap Cancel Subscription.
Deleting the app does not cancel a subscription. Cancel at least 24 hours before your renewal date to avoid being charged for the next period. For other devices, see Apple's guide to cancelling a subscription from Apple. Refund requests for App Store purchases are made to Apple at reportaproblem.apple.com.
Restore Purchases
If you reinstall DriveMV, switch to a new iPhone, or don't see your membership after signing in, you can restore eligible Apple purchases inside the app.
- Open DriveMV and go to your account or membership screen.
- Tap Restore Purchases.
- Sign in with the same Apple ID you used to subscribe, if asked.
Restoring does not charge you again. If your membership still doesn't appear, contact support and include the email on your DriveMV account and the approximate purchase date. Do not send payment card details.
Before you contact us
Including these details helps us answer in one reply.
- The email address on your DriveMV account
- Your iPhone model and iOS version
- The DriveMV app version (shown in the App Store listing or app settings)
- What you were doing when the problem happened
- Any error message, or a screenshot
- For billing questions, the date of the charge shown on your Apple receipt
DriveMV support can explain how the app works and help with your account, membership, and administrative questions. We cannot provide legal advice, and we cannot access or change records held by any DMV, RMV, court, or other agency. DriveMV is an independent service and is not affiliated with or endorsed by any DMV, RMV, government agency, court, or law enforcement agency.